Client Care Representative/Complaints Handler/Legal Admin

Job Ref: SBJ279811
Sector (PP or In-house): Private Practice
Practice Area: Personal Injury
Job Type: Permanent
Date Added: 02 May 2018
  • Watford, Hertfordshire, England, UK & Channel Islands
  • £20,000 per Annum
  • Sarah Boxall
  • 02030964545

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Our client is an award winning law firm. They are currently recruiting for an experienced client care representative/complaints handler/legal administrator to resolve queries and concerns from their clients. This role is based in Watford and will is paying £20,000. They offer a comprehensive benefits package and the opportunity to develop a rewarding and successful career with an award winning law firm.

The role will include:

  • Logging all new complaints, monitoring responses, updating details and recording the outcome
  • Delegating new complaints to client care handlers and ensuring they adhere to time frames
  • Monitoring various inboxes and ensure all correspondence is dealt with
  • Ensuring that the correct escalation processes are followed.
  • Dealing with all incoming and outgoing post and ensure it is delivered/sent correctly
  • Assisting with the collation of numerous reports
  • Assisting with the collation of evidence bundles for the legal ombudsman


  • Previous customer complaints experience within a fast paced environment - ideally within a law firm/legal services environment.
  • Excellent organisation and time management
  • Excellent communication skills with a professional telephone manner
  • Hardworking, dedicated and self-motivated, able to work independently and as part of a team with a positive attitude

For more information, please contact Sarah Boxall at Chadwick Nott.

Chadwick Nott Ltd is acting as an Employment Agency in relation to this vacancy.

Chadwick Nott
01/06/2018 08:33:20
GBP 20000 20000.