Claims Operations Manager - Bristol

Job Ref: BBJ921934247
Sector (PP or In-house): Private Practice
Practice Areas: Clinical Negligence, Insurance/Reinsurance, Personal Injury, Professional Negligence/Professional Indemnity
Job Type: Permanent
Date Added: 13 February 2020
  • Bristol, England, UK & Channel Islands Bristol Bristol GBR BS1 6LW
  • Competitive
  • Briony Barber
  • 0117 917 1874
Chadwick Nott

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Excellent opportunity for an experienced Operations Manager to join a modern, progressive and commercially-oriented City legal services business.

The firms Claims Handling department embarked upon an extensive business transformation project in 2019 and since then, has seen significant growth and change.

As the Operations Manager you will be responsible for the day to day operations management of the department. This new role is intended to support the development and progression of the management team. It is to be internal only and is not client facing. You will work alongside the current Head of Claims Handling and report into the Partner with overall responsibility for the Claims Handling Department, both of whom are based in the Bristol office.

The role requires excellent people and operations management skills and the ability to manage a dynamic team. You will work closely with the Head of Claims Handling, Senior Claims Handlers and the Administration Team Leader to monitor and control the throughput of work so that claims are effectively managed and client expectations are met.

The firm are looking for an experienced Operations Manager who can drive performance against contractually-set client Service Level Agreements (SLAs) and manage process adherence at every level of the department. You will also work with our Head of Claims Handling to devise SMART targets at an individual, team and department level.

Collaboration with the team is essential, applying coaching, training and mentoring skills that will develop team members to the best of their ability. Collectively, you will be responsible for building and shaping the team for the future.

The successful candidate will have significant experience of managing a large operations team with leadership responsibility.

For further details including salary and package and a full comprehensive job specification please contact Briony at Chadwick Nott.

01179 171 874

Chadwick Nott Ltd is acting as an Employment Agency in relation to this vacancy.

Chadwick Nott
14/03/2020 15:54:35